Privacy Policy

Effective date: April 21, 2026
Last updated: April 21, 2026

Next Phase Epoxy Coatings & Home Renovations (“Next Phase Epoxy,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide when you visit hamiltonepoxyfloors.ca or interact with our business.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy law. If you are visiting from outside Canada, please note that your information will be processed in Canada.

1. Who We Are

Next Phase Epoxy Coatings & Home Renovations is an epoxy flooring and home renovation contractor serving Hamilton, Ontario and the surrounding Golden Horseshoe area.

Contact for privacy matters:
Email: admin@nextphaseepoxy.ca
Website: hamiltonepoxyfloors.ca

2. Information We Collect

Information you give us directly

When you request a quote, fill out a contact form, book a consultation, or message us, we may collect:

  • Your name
  • Email address
  • Phone number
  • Property address or project location
  • Details about the work you’re asking about (square footage, surface type, photos, timeline, budget)
  • Any other information you choose to share in a message

Information collected automatically

When you visit our website, we (or our service providers) automatically collect:

  • IP address and approximate location
  • Browser type and device information
  • Pages viewed, time on site, and referring website
  • Cookies and similar tracking technologies (see Section 6)

Information from third parties

We may receive information about you from:

  • Google (when you find us through Google Search or Google Business Profile)
  • Review platforms where you’ve left feedback
  • Referral partners or past clients who recommend you to us

3. How We Use Your Information

We use the information we collect to:

  • Respond to quote requests and questions
  • Schedule site visits and consultations
  • Prepare estimates and contracts
  • Perform the services you’ve hired us for
  • Send follow-ups, appointment reminders, and project updates
  • Request reviews and feedback after a completed project
  • Send occasional marketing messages about our services (you can opt out anytime)
  • Improve our website and understand how visitors use it
  • Meet legal, tax, and accounting obligations
  • Protect against fraud, abuse, or misuse of our services

4. Consent

Under PIPEDA, we rely primarily on your consent to collect, use, and share your personal information. Consent can be express (you fill out a form) or implied (you call us to ask about a service). You may withdraw consent at any time by emailing admin@nextphaseepoxy.ca, subject to legal or contractual restrictions and reasonable notice.

5. How We Share Your Information

We do not sell your personal information. We share it only in these situations:

  • Service providers who help us operate our business — for example, our website host, CRM platform, email provider, payment processor, scheduling tools, and accounting software. These providers are contractually required to protect your information and use it only to provide services to us.
  • Subcontractors or suppliers directly involved in delivering your project (e.g., a supplier quoting materials for your job).
  • Legal and regulatory authorities when required by law, court order, or to protect our rights, property, or safety.
  • In the event of a business transfer (sale, merger, or acquisition), your information may be transferred as part of that transaction.

Some of our service providers are located in the United States or other countries. When your information is transferred outside Canada, it may be subject to the laws of that jurisdiction, including lawful access by foreign authorities.

6. Cookies & Website Analytics

Our website uses cookies and similar technologies to:

  • Make the site work properly (essential cookies)
  • Remember your preferences
  • Measure traffic and performance through tools like Google Analytics
  • Track the effectiveness of our advertising (e.g., Google Ads, if active)

You can disable cookies through your browser settings. Doing so may affect some features of the site. For more control over advertising cookies, visit youradchoices.ca.

7. SMS and Email Communications

If you provide your phone number or email, you agree we may contact you about your project, appointments, and service follow-ups. Standard message and data rates may apply for SMS. You can opt out of marketing messages at any time by replying STOP to any SMS, clicking “unsubscribe” in any email, or emailing us directly. Transactional messages related to an active project may continue regardless of marketing opt-outs.

8. How We Protect Your Information

We use reasonable physical, technical, and administrative safeguards to protect your personal information — including encrypted data transmission (HTTPS), access controls on our CRM, and password-protected accounts. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. How Long We Keep Your Information

We keep your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Project records are generally kept for a minimum of seven years for tax and warranty purposes. When information is no longer needed, it is securely deleted or anonymized.

10. Your Rights

Under PIPEDA, you have the right to:

  • Know what personal information we hold about you
  • Request access to that information
  • Request corrections to inaccurate or incomplete information
  • Withdraw consent to our use of your information (subject to legal limitations)
  • File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated

To exercise any of these rights, contact us at admin@nextphaseepoxy.ca. We will respond within 30 days.

11. Children’s Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

12. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy. For significant changes, we may provide more prominent notice.

14. Contact Us

If you have questions, concerns, or a privacy complaint, please contact us:

Next Phase Epoxy Coatings & Home Renovations
Email: admin@nextphaseepoxy.ca
Website: hamiltonepoxyfloors.ca